Shipping & Returns
SHIPPING POLICY (UK only)
standard Shipping Rates (Hermes tracked) are as follows:
1. Parcels up to £20 - £3.00
2. parcels £20-£50 - £3.95
3. Parcels £50 - £75- £4.95
4. parcels £75 and up - £5.50
royal mail (signed for - 1st class) shipping rates are as follows:
1. parcels up to £100 - £4.95
2. parcels £100 and up - £8.80
free Local collection - for salisbury based customers only (please message me to arrange a convenient time)
All parcels are sent in a waterproof mailing bag.
All ready made items will be shipped between 1-3 working days. If you haven't received your order within 10 days then please do get in touch so that your order can be tracked.
made to order items have a standard processing time of up to 3 weeks (before posting). You'll receive email confirmation when your order is ready to post.
RETURN & EXCHANGE POLICY
I am more than happy to offer refunds and returns providing:
1. items are returned 14 days after receiving your order to receive a full refund (items that have been worn and/or washed will not be accepted)
2. items that were ordered in the wrong size have only been tried on once (not work or washed) - i will happily exchange for another size
Please note - no refunds or exchanges are accepted on custom orders and made to order items (unless the item arrives faulty/damaged - evidence will need to be provided).
if you have any questions regarding any of the above then please drop me a message via the contact button.